Last Updated: December 2025
Mainstream Logistics Group (“we”, “our”, “us”) is committed to protecting your privacy and ensuring your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or services.
Information We Collect
We may collect the following types of information:
1.1 Personal Information
Name and surname
Contact details (email, phone number)
Company details
Billing information
FULL KYC
1.2 Service-Related Information
Pickup and delivery addresses
Driver and vehicle details
Contract and booking information
Communication records
1.3 Website Usage Information
Cookies
IP address
Device data
Interaction with website pages
How We Use Your Information
We use your information for the following purposes:
To provide logistics, transport, and rental services
To issue quotes, invoices, and service documents
To maintain communication with clients
To improve our website and customer experience
To comply with South African laws an regulations
Sharing of Information
We do not sell or trade personal information. However, we may share information with:
Contracted transporters
Insurance partners
Public authorities when required by law
Service providers involved in operations (e.g., tracking companies)
All third parties are required to protect information according to POPIA.
Data Protection
We take reasonable steps to protect your personal information by:
Using secure servers
Limiting internal access
Following data protection standards under POPIA
However, no online transmission is 100% secure, and we cannot guarantee absolute security.
Your Rights
You have the right to:
Request access to your data
Request correction or deletion
Withdraw consent
Lodge a complaint with the Information Regulator of South Africa
Requests may be made via email: mainstreamlogisticsgroup@gmail.com
Cookies
Our website may use cookies to improve user experience. You may disable cookies in your browser settings.
Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on our website.
MAINSTREAM LOGISTICS GROUP — TERMS & CONDITIONS
Last Updated: December 2025
These Terms & Conditions (“Terms”) apply to all visitors, clients, partners, and users of the Mainstream Logistics Group website and services.
Definitions
“Company” refers to Mainstream Logistics Group (Pty) Ltd.
“Client” refers to any person or business using our services.
“Services” refers to transport, rentals, logistics, and all related business activities.
Acceptance of Terms
By using our website or services, you agree to these Terms. If you do not agree, you should stop using the website or services immediately.
Service Conditions
3.1 Quotes
All quotes are valid for 7 days unless stated otherwise.
Changes in fuel price, tolls, or route conditions may affect final costs.
3.2 Payments
Payment terms are stated clearly on each invoice or agreement.
Late payments may result in service suspension or interest charges.
Payment must reflect before any transport can be dispatched unless otherwise agreed.
3.3 Goods in Transit (GIT)
The company maintains GIT insurance where applicable.
Clients must declare accurate cargo value to avoid disputes.
3.4 Cancellations
Cancellations must be done at least 24 hours before dispatch.
Late cancellations may incur a call-out or stand-by fee.
Client Responsibilities
The client must:
Provide accurate loading and offloading information
Ensure cargo is legal and safe for transport
Ensure proper documentation is provided
Notify the company of any changes to schedules immediately
Liability
The company is not responsible for delays caused by weather, strikes, accidents, road closures, or third-party failures.
The company is not liable for undeclared or incorrectly declared goods.
Any damage claims must be submitted in writing within 24 hours of delivery.
Use of Website
You agree not to:
Copy or republish website content
Attempt to interfere with website security
Use the website for fraudulent purposes
Intellectual Property
All logos, content, designs, and text belong to Mainstream Logistics Group and may not be used without written permission.
Termination
We reserve the right to terminate services or access to the website for violation of these Terms.
Governing Law
These Terms are governed by the laws of the Republic of South Africa.
Contact Information
For enquiries regarding policies, services, or legal issues:
Mainstream Logistics Group (Pty) .
MAINSTREAMLOGISTICSGROUP 